About Us

The Mad Hatter of Durham is an online hat shop which was founded in 2015 by Alex, from Durham, who found that buying hats online proved very tricky. You could either buy really expensive hats or cheaper poor quality hats. So with careful research and excellent supplier relationships, we have sourced high quality hats and caps at affordable prices.

Alex at MH Headquarters believes that hats can bring out your unique individual personality and if you want different personalities for different days, you can express your style simply by adding a hat.

We offer traditional hats as well as unique hats that customers like to wear for special occasions or daily casual wear. Our customers love the fact that our hats are made to last and give many years of wear. Whilst still stocking a choice few brands, The Mad Hatter also have their own brand offering superb quality at affordable prices.

The Mad Hatter stock popular brands such as Wombat, Hawkins, Gladwin Bond, Olney and G & H alongside our own brand. Our hats vary from the more formal  Fedoras to more casual Leather Hats, Trilbies and Caps. We stock our very own Fur Pom Pom Bobble Hats. Including Limited Editions which are exclusive to the MH England brand. We also stock a wide range of stylish accessories to choose from.

As well as offering superb quality hats, The Mad Hatters pride ourselves on our traditional, old fashioned friendly customer service. Customers can telephone and talk to us personally without having to talk to automated telephone systems. Our personal UK customer service means that customers can receive immediate advice on any queries they may have. The Mad Hatter of Durham offer some free UK deliveries and most items are dispatched the same day or within 24 hours of ordering (depending on volume of orders). They also offer a Royal Mail tracked service. Furthermore, international shipping is also available. You can find out more about deliveries here.

Internet safety of customers online purchasing is paramount so we’ve updated our site to https which means it is completely secure throughout wherever our customers are. We accept payment via debit/credit card, Applepay, & PayPal.

We offer no quibble Tracked Returns and exchanges.

We have our own brands available for Wholesale, please ask about our services.

Our priorities are happy customers, friendly customer service and excellent quality products.

If you have any questions or suggestions, please feel free to contact us by any of the following means:

Phone: UK +44 (0191) 3700346 (9am – 4pm Monday to Friday excluding Bank Holidays)
Email: sales@themadhatterofdurham.co.uk
Please note we are an online retailer and we don’t have a shop. We do normally welcome visitors to our warehouse/office, however, due to COVID-19, we are not currently accepting visitors.

For further information, please click on the relevant link below:

Delivery Information
Return Information
Hat Size Guide Information
Frequently Asked Questions
Contact Us
Customer Reviews
Customer Photo Gallery

Payment methods accepted:
PayPal, Apple pay, Debit/Credit Cards including American Express, Over the Telephone & Bank Transfers.

Registered Address: 21, Heathmeads, Pelton, Chester-le-Street, Co. Durham DH2 1NA
Telephone Number: UK +44 (0191) 3700346

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