Here you’ll find all the info you’ll need about how we post, ship and deliver our parcels. If you need some further help, please contact us.
UK STANDARD DELIVERY
UK Standard Delivery is FREE on orders over £60* or from £4.50 for orders under £60. Your order will be delivered via Royal Mail Tracked once dispatched. Please note dispatch in normally within 24 hours of receiving your order (excluding weekends-and busy holiday periods)
Deliveries will be made within 3-5 working days after you place your order (excludes Saturdays, Sundays and Bank Holidays) e.g. If you order on Wednesday, your goods should be delivered by the following Wednesday.
During busy periods Mad Hatter and the Royal Mail will try their utmost best to provide a guaranteed service, however, we cannot be held responsible should any delivery issues and delays occur. Order tracking is available by logging into your account.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
*Free delivery does not apply to orders over £200 or wholesale orders
EU & WORLDWIDE DELIVERY INFORMATION
For peace of mind, Mad Hatter only offers trackable delivery in the UK. To EU destinations the cost is from £4.50 for one hat; for the rest of the world the cost is from £10.00 for one hat. Deliveries will be made in 5-10 working days after you place your order depending on your location.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
TERMS OF POSTAGE
For standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 14 working days have passed, Mad Hatter will re-ship your order at the companies expense and make a claim on your behalf.
If you have purchased a European or International service and in the unlikely even your item goes missing in the post, Mad Hatter will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.
Royal Mail doesn’t class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.